Individual

Online Banking

Mobile Banking

1. What is Jana Small Finance Bank Mobile Banking?

  • Jana Small Finance Bank Mobile Banking is a mobile application that allows you to access your bank account(s) using a mobile phone.
  • You can view account related information, transfer funds, pay bills and recharge your mobile and a lot more using this application.

2. Who can use Jana Small Finance Bank Mobile Banking?

  • An existing Jana Bank customer with a CASA account registered with either CRN or Debit Card along with mobile number registered for Mobile / SMS Banking can avail the mobile banking facility.

3. What are the facilities available on Jana Small Finance Bank Mobile Banking?

  • Jana Small Finance Bank Mobile Banking makes banking a lot simpler! Now you don’t have to visit a Branch or ATM anymore for services like Mini statement, Balance Enquiry, Funds Transfer, Bill payments and Mobile recharges.
  • Jana Small Finance Bank Mobile Banking also gives you the access to added features like ATM / Branch Locator, offers on various products (cards), personalisation features etc.

4. Which versions of handsets support Jana Small Finance Bank Mobile Banking?

    Jana Small Finance Bank Mobile Banking is supported on all handsets with the following Operating Systems:

  • iPhone / iOS 7.0 onwards
  • Android 4.1 onwards

5. How do I download Jana Small Finance Bank Mobile Banking?

  • Jana Small Finance Bank Mobile Banking can be downloaded from Google Play Store for Android devices or from App store for Apple devices.

6. How long does it take to download the Jana Small Finance Bank Mobile Banking application?

  • The actual download time depends on the speed of GPRS connectivity offered by your mobile operator.

7. While downloading the application, I get a message saying, Untrusted Application. What should I do?

  • Please select 'Yes' for this option. This is specific to the mobile device and will not affect the application or the mobile device.

8. Where will Jana Small Finance Bank Mobile Banking get downloaded on my phone?

  • The downloaded application is stored in a particular folder of the handset, specific to each device.

9. Are there any charges for downloading / activating Jana Small Finance Bank Mobile Banking?

  • Jana Small Finance Bank offers Mobile Banking free of charge to its customers.
  • You can download and use this application as and when needed without any charges levied by the Bank.
  • Your mobile operator may levy charges for GPRS/SMS used. Please check with your operator for details.

10. Can anyone else access my Jana Small Finance Bank Mobile Banking?

  • Jana Small Finance Bank Mobile Banking is user specific.
  • It requires a 4 digit MPIN code that is recognised by the Bank for any transactions via the application.
  • It is a safe and secure process as the application locks itself on entering five consecutive incorrect PINs.
  • For matters of safety you are requested not to share your Jana Small Finance Bank Mobile Banking MPIN with anyone.

11. What if I delete / uninstall Jana Small Finance Bank Mobile Banking from my mobile phone by mistake?

  • You will need to download the application again on your handset.
  • Please refer to the FAQ response for "How to download the Jana Small Finance Bank Mobile Banking application."
  • Please follow the download process depending on the OS of your phone.

12. Will Jana Small Finance Bank Mobile Banking have a similar appearance on all phones?

  • The appearance of Jana Small Finance Bank Mobile Banking will differ on different phones.
  • Its functions and operations will remain the same irrespective of the mobile handset being used.

13. Can I use the older and the new application simultaneously?

  • You will not be able to use both the applications simultaneously on same or different devices.

14. Do I need to de-register from the older Jana Small Finance Bank Mobile Banking application in order to use the new one?

  • It is advised to de-register the older application from the phone and then download and activate the new application.

15. In case I am not de-registering the older application, will I be able to use the new application? Also in this case what will happen to my older application?

  • The older application gets de-registered automatically once you have downloaded the new one and completed the process of registration.

16. How do I register for the application?

  • You can register for the application either through CRN & Debit Card credentials.

17. How to de-register if my phone is lost?

  • You can register on your new device with your regular credentials which will automatically de-register the application from the previous device.
  • Alternatively contact Customer Service/Phone Banking and provide your details to de-register your application from the lost device

18. What happens when I click on the Login button on the home screen?

  • In case you have already registered, you will be directed for MPIN confirmation.

19. I have downloaded the application, when I click on ‘Login’ I get a message that “You are not a registered for the application.” What should I do?

  • When you go on the application for the first time, please click on “New User Register Here” link at the bottom of the screen to register your phone.

20. How to complete first time authentication via Debit Card?

  • After completing first level registration, to use any feature on Jana Small Finance Bank Mobile Banking application, authenticate using your Debit Card credentials.
  • Enter the below details of your Active* Debit Card:
  • Card Number
  • Card Expiry
  • ATM PIN
  • *Activate your Debit Card by doing any transaction at Jana Small Finance Bank ATM or at least one financial transaction (Cash Withdrawal) at non Jana Small Finance Bank ATM.

21. What happens when I try to activate Jana Small Finance Bank Mobile Banking on a handset which does not carry the SIM card of the registered mobile number?

  • The registration fails in this case, as your registered mobile number is required to activate the application.

22. In which case does the activation process fail?

  • If the mobile number in the handset does not match your registered mobile number, then the registration fails.

23. What is the time taken for the activation process?

  • You need to complete the activation process within 2 minutes after clicking on the activate button.

24. If I change the mobile number or the message text in case of IOS or WINDOWS phone then will I be able to register for the application?

  • In case you change the text or the number, the registration fails as this is a security measure to confirm that the customer's mobile number is same as registered for SMS Banking.

25. I have the registered number's SIM card in my handset still I am getting an error message and the application is not getting registered, what should I do?

  • In case the registered mobile number is being used to send the verification SMS, it is probably not getting delivered.
  • Please try again from a place where network coverage is better as the message sending is dependent upon the operator and not on the application.

26. What happens when I click on Login button post successful registration?

  • You will be asked to enter the MPIN, which was set at the time of registration of the application.

27. Why am I being asked to enter my mobile number when I am registering via Internet Banking credentials?

  • This is because you have registered multiple mobile numbers to your login ID.
  • Kindly ensure that your mobile number has been updated through secure channels like Branch or ATM.

28. I have a dual SIM phone. How do I register Jana Small Finance Bank Mobile Banking on my phone?

  • In case you have a dual SIM phone, ensure the bank registered mobile number is selected as the primary number and is active.
  • In case you are still unable to register, remove the 2nd SIM card from the device and place the registered number's SIM in the primary slot of the phone to register.

29. What if the application shows an error stating that your number is not registered with a secured channel?

  • You need to register/update your number with a secured channel for SMS banking by visiting a Branch or an ATM in order to use the mobile banking application.

30. I have registered my number using a secure channel but still unable to register.

  • In case you have just registered the number using a secure channel, please wait for 24 hours before trying to register again.
  • In case it has been more than 24 hours, please contact our customer care centre.

31. I am on the activation code screen, what should I do next to activate the application?

  • You will be sent an SMS with OTP (security code) which needs to be entered on the screen to proceed ahead.

32. While entering the activation code I am receiving a message stating that you have entered an invalid activation code?

  • You need to enter the correct activation code, which has been sent, via SMS.
  • Alternatively, in case of any problem you can also request to resend a new code after one minute.

33. I have entered the incorrect activation code five times, why am I redirected to the pre-login screen?

  • This is due to the security feature incorporated in the application. Please be cautious while entering the one time activation code (OTAC).
  • In case you enter incorrect OTAC 3 times, you will not be able to complete the on boarding process.

34. What should I keep in mind while setting the MPIN?

  • You will not be able to set MPIN, which is repetitive or sequential in nature.
  • Kindly enter unique digits while setting MPIN.

35. While I am entering the debit card details, the correct expiry date is entered but still it’s not accepting? What could be the issue?

  • Kindly enter the expiry date without a slash (/) between the Month and the Year. For example, instead of MM/YY the same needs to be entered in MMYY format.

36. I have entered wrong Debit card details 3 times and my card is blocked. What will happen now?

  • The card is going to remain blocked for that day.
  • You will not be able to withdraw money from any ATM but you can do the Swipe/POS transactions.
  • The card will be unblocked after 24 hours.

37. Will the application get deactivated if I don’t use the service for a period of time?

  • The application will not get deactivated, however in case the application is not used for 90 days or more, you will have to update the MPIN once you log-in to ensure security of your account.

38. If my debit card is blocked or I don’t have a debit card then will I be able to use the Mobile Banking application?

  • In this case, if you have a savings account with Jana Small Finance Bank and your net banking is activated, you can register using your internet banking credentials.

39. What if I disagree with the terms and conditions for the application and click on the 'Disagree' button?

  • In order to use the application, you need to comply with the terms and conditions.
  • In case you disagree, you will not be able to use the application.

40. What if I get disconnected or my mobile phone switches off while performing a transaction?

  • You can simply reconnect to Jana Small Finance Bank Mobile Banking and verify your transaction history to check if the transaction has been executed.
  • You can also check the Mini Statement of the account.

41. Can I access Jana Small Finance Bank Mobile Banking when I am on national roaming?

  • Yes, as long as you have GPRS activated on your mobile number, subject to availability of the network, you can access Jana Small Finance Bank Mobile Banking, anywhere in the country.
  • Please keep in mind that you might be charged special roaming rates for using GPRS.

42. Does Jana Small Finance Bank Mobile Banking have a similar appearance on all phones?

  • The portfolio of services offered on Jana Small Finance Bank Mobile Banking remains the same across all handsets.
  • However, the appearance may differ slightly based on the mobile phone and its display interface.

43. I have entered the MPIN incorrectly, 5 times and message is displayed that ‘Your Jana Small Finance Bank Mobile Banking application is locked’, what should I do?

  • Click on Forgot MPIN screen, and then you can unlock your MPIN via internet banking or debit card details procedure.

44. In case I have forgotten my MPIN how should I reset the same?

  • The MPIN can be reset by clicking ‘Forgot MPIN’ icon, you will get an option to reset your MPIN.

45. If I have lost my mobile handset what should I do?

  • If you have lost your mobile phone then please report the same to Customer Service
  • You can download the application on the new handset in use, once you register using the current handset, you will be de-registered from the older application.

46. I have formatted my phone, what should I do to activate Jana Small Finance Bank Mobile banking application again?

  • In case of Android, you just need to download and install the application again. Necessary checks will be performed by the application itself to ensure security. Enter your MPIN and the application is ready to use.
  • In case of iPhone and Windows Phone, you need to perform the registration process again.

47. If I add a beneficiary using the mobile application will this get reflected in the Internet Banking portal also?

  • Yes, the beneficiary added using the mobile application will be reflected while using internet banking as well with the exception of bill payments where the beneficiary added on Jana Small Finance Bank Mobile Banking are not reflected on internet banking and vice versa.

48. Can I use Jana Small Finance Bank Mobile Banking on two handsets simultaneously?

  • No, to ensure security of your account you can only use the application on one handset.

49. I am a current account customer, can I register to the application?

  • At present, the mobile banking services can be availed by current account customers falling in the following categories: Sole Proprietorship, Resident Indian, Hindu Undivided Family, and Non-Resident Indian.

50. I have 5 current accounts, but all of these accounts are not visible in the mobile application.

  • At present, the Mobile Banking services can be availed by current account customers falling in the following categories: Sole Proprietorship, Resident Indian, Hindu Undivided Family, and Non-Resident Indian.
  • If you have any further queries, please contact your nearest branch.

51. I have savings as well as current account with Jana Small Finance Bank, which of the two will be synchronised to the application?

  • If you have a current account constitution which is supported by Mobile Banking services, then both the accounts will be synchronised to the mobile application.

52. How can I navigate to various modules of the application?

  • Once you open the application on your handset, slide the screen to your right to view the account summary.

53. How can I request for an account statement through the application?

  • Select the account for which you wish to view / request the statement. The options to view and email statement are present at the bottom of the screen.

54. While making payments, how do I select a specific account number in case I have multiple account numbers?

  • To select one of your accounts while making payments, use the arrow marks on the account selection area or swipe up and down till the desired account comes into view.

55. How to request for the latest statement?

  • To view the latest statement, click on the statements tab on the card summary screen and click on Current Statement.

56. Where can I get details of deposits on Jana Small Finance Bank Mobile Banking?

  • Login to Jana Small Finance Bank Mobile Banking and click on FD/RD tab where you can view Fixed or Recurring Deposits linked to your account.

57. Can I open a fixed deposit using Jana Small Finance Bank Mobile Banking?

  • Yes you may open/view deposits on Jana Small Finance Bank Mobile Banking.

58. What details of deposits can be viewed on Jana Small Finance Bank Mobile Banking?

You can view the following deposit details:

  • Maturity Amount
  • Currency
  • Deposit Holder Name
  • Deposit/Installation Amount
  • Open Date
  • Closed Date
  • Ledger Balance

59. Can I open a fixed or recurring deposit using Jana Small Finance Bank Mobile Banking?

  • Yes, you can now create Fixed and Recurring Deposits through Jana Small Finance Bank Mobile Banking.
  • Login to Jana Small Finance Bank Mobile Banking>> Click on Deposits >> Select Open FD >> Select Account >> Enter Details (Amount & Tenure) >> Click on Continue >> Select Deposit Opening City, Branch & Maturity instruction >> Enter PAN Details >> Enter Nominee Details (optional) >> Accept Terms & Conditions >> Confirm Booking Details >> Enter MPIN>> Click on Submit

60. Where can I find the details of loans on Jana Small Finance Bank Mobile Banking?

  • To view your loan details, click on the button Other Accounts on the Account Summary screen. The default view is deposits.
  • Click on loans to view all the loans linked to your customer ID. Click on the Loan Account Number to view the loan details.

61. Will my debit card get instantly blocked?

  • Yes, the debit card will be blocked instantly.
  • Once blocked, you will not be able to use your debit card for any transaction.

62. Can I reactivate my debit card once it is blocked?

  • Your debit card once blocked cannot be reactivated in future and you will not be able to use your debit card for any transaction.

63. How to transfer funds to Jana Small Finance Bank account holders and other bank account holders?

  • Select 'Transfer' from Home Page/Menu and then select the required option for Fund Transfer.

64. If I have multiple accounts and want to transfer money between them, how can I do it?

  • In the Transfer section, select the option "Your Accounts."
  • Choose the account you want to transfer the amount to.
  • On the next screen select the account you want to transfer from and the amount and proceed like any other fund transfer.

65. Can I schedule the Funds transfer for a later date?

  • You can schedule the funds transfer to a later date by clicking on the “Standing Instruction” option.

66. How do I transfer money to other Jana Small Finance Bank account?

  • Select 'Transfer' from Home Page or Menu and then select option “Jana Bank Customer.”

67. Why can't I see any payees in the Transfer to other Jana Small Finance Bank account option?

  • This could be because you have not added any payees so far.
  • Use the "Add Payee" button present at the bottom of the screen to add a payee.

68. How can I delete a specific payee?

  • You can delete a payee from the Select Beneficiary Screen by clicking on the Delete Payee button at the bottom of the Transfer screen.
  • Select the Payee type and choose the payee to be deleted from the next screen.

69. How many payees can I delete in one go?

  • Only one payee can be deleted at a time.

70. How can I transfer funds to another Jana Small Finance Bank Account holder?

  • You can transfer funds by adding a beneficiary either by entering the customer’s registered mobile number or the account number.

71. Can I add a payee without the nickname or the beneficiary name?

  • No. The nickname and the payee name are compulsory fields and need to be filled in to complete the process of addition of a payee.

72. How can I add a payee holding an account in another bank and what details are required for the same?

  • Details required to add a payee for other bank account are Account Number, IFSC code, Payee Name and Nickname.

73. What will be the order of the transactions in Transaction History?

  • The transactions will be visible to the customer in the reverse chronological order i.e. the latest transaction will be the first to appear in the list.

For any further information, please contact the nearest Jana Small Finance Bank branch.

Internet Banking

1. Why should I opt for Internet Banking?

  • Jana Small Finance Bank Internet Banking is a convenient & faster way to access your account & manage your day-to-day banking transactions anytime, anywhere, 24X7 at your own comfort, without visiting branches waiting in queues. It’s secure and simple to operate.

2. What are the benefits of using Internet Banking?

Jana Small Finance Bank’s Internet Banking provides you a host of benefits like:

  • Dashboard view of all your relationships with Jana Small Finance Bank - like your accounts, deposits, loans, and your credit cards.
  • See your transactions history.
  • Open/close deposit instantly.
  • Make online payments for utility bills and insurance premiums (coming soon).
  • Shop on various websites and pay using Internet Banking (coming soon).
  • Transfer money to your own accounts and to other bank accounts.
  • Re-charge your prepaid mobile / DTH and data card.
  • Request, track status/stop payment of issued cheques and of cheques that are in clearing.
  • Update your profile picture, email-ID, and contact details.

3. Is it safe to use Internet Banking? What is the level of security provided by Jana Small Finance Bank's Internet Banking?

We provide multiple layers of protection to secure your online banking experience:

  • 128-Bit encryption to keep your transaction safe.
  • Highly secured Login-id and Password is one layer of security to access your account.
  • Second authentication i.e. OTP for all financial transactions.

4. Who is eligible to use the Internet Banking Service?

  • Internet Banking service is available to Savings and Current account holders. In all cases, the customer/mandate holder should have the authority to operate the account with full permission.

5. Is Internet Banking available for Non Resident account holders?

  • No, this facility is currently not available to Non Resident Indians.

6. What features / services are available on Internet Banking?

  • Jana Small Finance Bank Internet Banking gives you accessibility to your account/s - anytime, anywhere, 24X7 - at your comfort. You can manage all your daily transactions online. You can view statements, order cheque books, do fund transfers, pay your bills & even shop online.
    • Account Details: You can view your bank account details, account balance and download statements. You can also view your Deposits, Loan & Card Account Details at one place.
    • Funds Transfer: Transfer funds to your own Jana Small Finance Bank accounts, other Jana Small Finance Bank accounts or Other Bank accounts seamlessly.
    • Request Services: You can place requests for Cheque book, Stop Cheque Payment, Change Card Pin and Block/Hotlisiting of Debit Card, place request for new products etc.
    • Value Added Services: Pay Utility bills (coming soon) Recharge Mobile, e-statement etc., expense management module.

7. How do I register for Internet Banking?

  • Click on ‘Register’ option on main screen of Internet Banking screen.
  • Keep your URN number, Account Number, Registered Mobile number and your debit card with you handy and click on ‘Continue’.
  • Enter the URN Number, first four letters of your name & DOB in format DDMMYY.
  • Enter the 16 digit debit card number, the ATM PIN and the expiry date.
  • Accept the terms and conditions and click ‘Submit’.
  • Enter a login password of your choice keeping the rules in mind and re-enter it to confirm the password. Enter the transaction password and confirm it.
  • You will receive an OTP on the registered mobile number.
  • Enter the received OTP code and click on ‘Submit’.
  • The process is complete and you can now log in using the Login Id and Password on the main screen.

8. Will all my accounts / relationship details appear under a single user ID in Internet Banking?

  • Yes, if you are an individual and holding a Current Account/ Savings Account/ Jana Card/ Loan Account with Jana Small Finance Bank, all the relationship with same URN will be visible in Internet Banking.

9. On which browsers can I use the Internet Banking website?

Windows
Browsers Operating System Current Version
Internet Explorer 9.0+ Windows Vista + Internet Explorer 11 (OS 7+)
Firefox 10+ Windows XP + Firefox 45.0.1
Chrome 15.0+ Windows XP + Chrome 49.0
Safari 5.1 + Windows XP + Safari 5.1.7
Opera 11.60+ Windows XP + Opera 36.0
MAC
Browsers Operating System Current Version
Firefox 23.0+ Mac OS X v10.6+ Firefox 45.0.1
Chrome 25.0+ Mac OS X v10.6+ Chrome 40.0
Safari 5.1+ Mac OS X v10.6+ Safari 9.1

10. Can I use Internet Banking website on my mobile phone?

  • Yes, you can if your mobile supports any of the above mentioned browsers.

11. Can I do self-registration on Internet Banking or do I need to get user ID & Password from the bank branch or contact centre?

  • No, you’ll have to register it yourself.

12. What happens if I forget the user ID?

  • You can retrieve you Login Id by entering you URN Number or 16 digit Debit Card Number and Name/DOB in format DDMMYY.

13. What happens if I forget the password?

  • You can generate both your login and transaction password online in case you have forgotten it.
  • You will need your 16 digit ATM/Debit Card Number and ATM PIN.

14. What are the service requests that I can place through Internet Banking?

  • Status Inquiry
  • Configure/ Update Email ID
  • Stop Cheque
  • Cheque Book Request
  • Change Card Pin
  • Cheques Status
  • Block Card
  • Get new products

15. Within Internet Banking portal, is there a way to get in touch with Jana Small Finance Bank team, in case I am stuck on a specific page and am not sure what to do or how to move ahead?

  • You can call Jana Small Finance Bank contact centre at 18002080.

16. Can I open / close FDs / RDs through Internet Banking?

  • Yes, you can open the FD and RD through Internet Banking. Please visit your nearest Jana Small Finance Bank Branch for FD / RD closure.

17. How much time does it take to open / close FDs & RDs through Internet Banking?

  • Your FD/RD is created real-time, the moment you confirm and authenticate by entering OTP sent to your registered mobile number.

18. Which service requests can I make through Internet Banking?

  • Click ‘Services’ menu in the Sandwich Bar or main menu panel user will be shown the list of service requests in the drop-down list. You can then select and place service request.

19. What kind of fund transfers can I do through Internet Banking?

You can do the following types of Fund Transfer:

  • Fund Transfer between your own linked accounts.
  • Fund Transfer to any Other Jana Small Finance Bank account.
  • Fund Transfer to Other Bank's Account (IMPS/NEFT/RTGS).

20. Are there any charges for fund transfers done through Internet Banking?

  • Currently, there is no charge for using the funds transfer facility.

21. What details do I need to provide in order to effect a transfer to Other Bank Accounts?

To carry out a transfer you need to first register the payee online. For registering a payee keep the following information handy:

  • Name of the beneficiary bank, and the name of the beneficiary customer.
  • Beneficiary account number.
  • IFSC code of the receiving branch.
  • Account number from where the funds will be debited.
  • Amount to be remitted.
  • Sender to receiver information, if there is one.

22. How do I register a beneficiary for Fund Transfer facility?

Login to Internet Banking on www.janabank.com

Addition of Jana Small Finance Bank Beneficiary

  • Go to ‘Fund Transfer’ and click on ‘Funds Transfer’
  • Select the option ‘Jana Bank Account’
  • Click on ‘add payee ’
  • Enter the URN, Beneficiary Nick Name and Account Number/Mobile Number. Click on Confirm. The name of the beneficiary will be displayed on the screen. Validate if the correct beneficiary is being registered
  • Enter the OTP to complete registration
  • Your beneficiary is now registered

Addition of Other Bank Beneficiary

  • Go to Fund Transfer
  • Select the option ‘Other Bank Account’
  • Click on ‘Add New Payee’
  • Enter the Beneficiary Nick Name, Account Number, IFSC code and bank details. The name of the beneficiary will be displayed on the screen. Validate if the correct beneficiary is being registered
  • Enter the OTP to complete registration
  • Your beneficiary is now registered

Note: Funds transfer to any new beneficiary will be enabled only after 10 minutes post activation.

23. How many beneficiaries can be added on any given day?

Currently there is no restriction on beneficiary addition.

24. Are there any charges for fund transfers done through Internet Banking?

Type Minimum Maximum
RTGS INR 2 Lakhs INR 10 Lakhs
NEFT No Minimum amount INR 10 Lakhs
IMPS INR 1 INR 10 Lakhs

25. What do I do if I have registered a payee with incorrect details and have sent money as well?

  • Bank is not responsible for the money transferred to any wrong account by customer.

26. What are the cut off timings for different types of fund transfer?

  • The cut off time for NEFT is set as per the last batch processed by Jana Small Finance Bank. This cut off time is currently set at 18:45 p.m. on week-days and 12:45 p.m. on Saturdays.
  • For IMPS there’s no cut-off time, funds can be transferred 24x7.

27. Can I initiate fund transfer on bank holidays?

  • Yes, Fund transfer can be initiated on holidays. Fund transfer thorough IMPS will happen immediately but Requests for NEFT transactions are accepted on Holidays & Sundays (Sundays and holidays as defined by RBI) but the actual debit and the transaction is completed only in the next working day.

28. Can I initiate fund transfer for a future date?

  • Yes, for future dated fund transfer you can set standing instruction.

29. Can I pay from any of my accounts with the Bank?

  • You can initiate payments via any of your linked accounts to make your payments.
  • You need to specify the account number while setting up your payment instruction online.
  • Also you should have access to the specified accounts through Internet Banking.

30. Will I get a confirmation of my registration?

  • You will receive an SMS alert on your registered mobile number once the registration is done.

31. How do we know that the Jana Small Finance Bank’s Internet Banking is safe and secure?

We provide multiple layers of protection to secure your online banking experience:

  • 128-bit encryption to keep your transaction safe.
  • A high secured Login id and Password is one layer of security to access your account.
  • Second factor authentication in the form of OTP for all financial transactions.

For any further information, please contact the nearest Jana Small Finance Bank branch.