We recommend that you go through our Grievance Redressal policy before you submit your request.
Drop an email to customercare@janabank.com
Call us on Banking Toll Free Number: 1800 2080 (24/7) OR
MFI Toll Free Number: 1800 4200 (7 a.m. to 10 p.m.)
MFI Toll Free Number: 1800 4200 (7 a.m. to 10 p.m.)
Visit us at our Branch. Locate nearest branch
Write to us at:
Customer Service - Jana Small Finance Bank Ltd, No. 11, 5th floor, Divyashree Chambers, O’Shaughnessy Road, Bengaluru – 560025.
Customer Service - Jana Small Finance Bank Ltd, No. 11, 5th floor, Divyashree Chambers, O’Shaughnessy Road, Bengaluru – 560025.
In case you do not receive a satisfactory response at Level 2 within 5 working days, please do write in to our Principal Nodal Officer.
Name: Shirley George
Email Id: Nodal.officer@janabank.com
Telephone No.: 080-68131421.
Nodal Office Timings: 9am to 6pm (Mon to Fri).
Address: Jana Small Finance Bank Ltd., No. 11, 5th floor, Divyashree Chambers, O’Shaughnessy Road, Bengaluru - 560025
In case your grievance does not get resolved at the Bank Level within a month, you can write to the Integrated Banking Ombudsman. To know more click here